Note that the products we sell are covered by Australian Consumer Guarantee laws. If you experience a technical fault or dead-on-arrival product, our sales support team will be happy to assist you.
The products provided to you under the various warranty of different items are in addition to other rights and remedies available to you under the Australian Competition and Consumer Act. In Australia, our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a refund or replacement for a major failure and for compensation for any other reasonably foreseeable loss or damage, in addition you are entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. For more information visit Australian Consumer Law's website.
Please note that all products (with the exception of ex-demo and second hand products) are sold with a manufacturer’s warranty, unless otherwise noted.
Our change of mind returns policy differs depending on whether the products are opened or unopened. Please note that this policy is applied on a case-by-case basis and is subject to terms and conditions. If you wish to submit a change of mind return, please call or contact our team.
We are generally happy to accept change of mind returns for unopened and unused products, given that they:
Please contact our customer support within 7 days if you wish to return an unopened product. You must then receive a Return Authorisation Number (RMA) before returning the items.
Items must be packages appropiately to avoid damage during shipping. We do not reimburse or pay for any associated costs with the return of unopened product(s).
Once the product has been received by us, a credit will be issued for the initial purchase price of the product minus any associated freight costs and restocking fees.
Unfortunately we do not accept opened product(s) for return unless they have a major fault within the warranty period.
We will only accept opened product(s) which fall under any of the following criteria:
As its sole discretion, Digi Phone may accept opened product(s) outside of the Returns Policy, subject to approval. A restocking fee for this service may be charged.
If your device is Dead on Arrival (DOA), has developed a defect within seven days from the date of the purchase, has a manufacturer-approved return authority number (RMA) or was wrongly shipped, please contact our customer support team.
A Return Authorisation Number will then be issued in accordance with our Returns Policy.
Please keep in mind that items without the Return Authorisation Number may not be processed. Each Return Authorisation Number is only valid for the product authorised for return and is valid for 14 days from the date of issue. To ensure the return process runs smoothly, the product has to be returned within 7 days from date of RA Number being issued. In addition, the following information (most of which is located on the included invoice) would be required to obtain the Number:
The item would need to be packaged and addressed for return, including all retail packaging, accessories and manuals that are available.
Please make sure the returned product is packaged appropriately to avoid physical damage during return shipping as that would prevent any warranty. Digi Phone will not accept any responsibilities for goods that are damaged in transit back to us. Customers also have the option to return the product to our Melbourne head office in person. The returned product will then be tested within 7 business days once it has been received by our office. For some products, it may be required to be sent to the manufacturer/supplier for further diagnostics.
If a Dead on Arrival product has been tested and found to be in working condition, the item will be returned to customer and they will be responsible for handling any fees and freight costs associated with the return. The invoiced amounts will be payable within thirty days of receipt of invoice.
If you receive a product and it is damaged whilst in transit, then you need:
Any unopened software can only be returned for refunds if they qualify as unopened products or were wrongly shipped. Licensing and licensing media kits are sold on a no return basis.
Please contact our Customer Support for further information.
Please note that import charges, known as the import duty, and the taxes levied upon all imported electronic items differ from country to country. We, therefore, strongly recommend that you should check with your respective customs authorities within your country to know the charges, if any, before you place an order with us.
We are more than happy to quote any specific information required by the authorities on our invoices or on the shipments to ensure a smooth customs formality and easy clearance of the shipment. We further bring to your notice that all the shipping charges including dispatching and/or returning the purchased items will be borne by the buyer in case the buyer wishes to return the items due to the levied duties or taxes in their country.
